Return & Refund Policy
At Zylo, we want you to receive the jewellery you ordered in the condition described on our website. Please read our return policy before placing an order.
1. Eligible Returns
Returns are accepted only if the item delivered is damaged or different from the product ordered. Change-of-mind returns are not accepted under this policy.
2. Reporting a Damaged or Incorrect Item
If your order arrives damaged or you receive an incorrect item, contact our support team as soon as possible. Please provide your order details and clear photographs showing the issue.
3. Review and Resolution
Our team will review the information you provide and explain the available resolution. Returns or refunds for damaged or incorrect items will be reviewed by our team. Exchanges are not accepted. If a refund is approved, we will explain the refund method and expected processing time. All resolutions will be handled in accordance with applicable consumer protection laws.
4. Refunds
If a refund is approved, we will explain the refund method and expected processing time when confirming the resolution.
5. Contact Us
For help with a damaged or incorrect order, contact Zylo using the support or contact details published on our website.
Please include your order number so we can identify your order.